Return & Exchange Policy – AW Collection

At AW Collection, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer an easy return & exchange policy to make your shopping experience smooth and worry-free.

1. Exchange Policy (No Refund)

We do not offer cash refunds. However, if there is any issue with your product, you can exchange it for another item of equal value.

2. Conditions for Exchange

To be eligible for an exchange, the following conditions must be met:

Product must be unused, unworn, and in original condition
Original box and packaging must be intact
Exchange request must be made within 7 days of delivery
Product should not be damaged, washed, or altered

3. How to Request an Exchange

To request an exchange, please contact us with:

Order number
Product images (if defective or wrong item received)

Email: support@awcollection.com
WhatsApp / Phone: +92 300 1234567

Our support team will guide you through the exchange process.

4. Exchange Process

Once your request is approved, you will be guided on how to return the product.
After receiving and inspecting the returned item, we will ship a replacement product to you.
If the selected replacement item costs more, you will need to pay the price difference.
If it costs less, the remaining balance will not be refunded.

5. Delivery Charges

If the exchange is due to our mistake (wrong or defective product), delivery charges will be covered by AW Collection.
If the exchange is due to customer choice (size issue, color change, etc.), delivery charges will be paid by the customer.

6. Non-Exchangeable Items

The following items are not eligible for exchange:

Items bought on sale or clearance
Used or damaged products
Products without original packaging

7. Contact Us

If you have any questions regarding our Return & Exchange Policy, feel free to contact us:

Email: ahtisham124578@gmail.com
Phone / WhatsApp: +92 343281513
Address: Karachi, Pakistan